Samsung phone software update issue finally explained

Samsung has described the baffling mobile phone update dilemma that not too long ago led to 1000’s of Aussies acquiring their smartphones wiped.

The tech huge has been investigating theissue with its most current program update, rendering some of its phones ineffective.

Samsung Australia instructed that a small number of phones had been locked in “boot mode”.

“Samsung has identified a specialized situation that afflicted a small variety of consumers based mostly largely in South Australia,” a enterprise statement mentioned.

“Following the release and set up of Android 13 update to Samsung equipment that experienced been on Android 11, a small range of telephones had been locked in “boot mode”.

“A revised firmware update that will not working experience this issue has been developed and will start off becoming rolled out to clients around the coming weeks.”

The tech enterprise encourages impacted prospects to contact a Samsung service centre.

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Previously this month, hundreds of Aussies had their smartphones wiped right after a software package update left with almost nothing but a blank display screen.

Most men and women enduring the glitch claimed the telephone staying trapped with the Samsung symbol on the screen.

Telephone restore expert services warned shoppers on social media to keep away from hitting go on the most up-to-date prompted Android program update.

“Tell your Samsung buddies not to update their telephones,” 1 store explained to its prospects.

“The suggestion is really do not update your cell phone until the glitch is fastened,” a South Australian retail outlet also educated prospects.

Involved shoppers went to Samsung shops for a resolve, only to learn they would probable need to have to carry out a ‘factory reset’ on their units – indicating anything not backed up would be missing.

1 unlucky shopper advised a 7 Information Adelaide reporter exterior a support centre that they experienced dropped a year’s worthy of of recollections.

“Not being super tech savvy, regretably – I have not backed something up,” she explained.

“So I’m getting rid of all my 2022 photos since I consider anything on my cell phone these days.”

“I’ll have to keep track of down all my contacts once more,” stated yet another.

Last 7 days, Samsung Australia informed that anybody who paid to have their phones mounted at just one of their support centres would be refunded.

“Customers who just take their device to a Samsung Authorised Services Centre and are verified to be impacted by this concern will not be charged for any repairs relating to this concern, irrespective of the Samsung Convey warranty interval,” they explained.

“If they have been earlier been charged by a Samsung Authorised Service Centre for repairs relating to this specific situation, they will be refunded for that do the job. Remember to make contact with the Samsung Authorised Assistance Centre you attended.” is mindful of promises prospects were charged up to $65. Other people opted to acquire new phones as provider centres were shut in excess of the Christmas split – when the update was rolling out.