T-Mobile Misleads Home Internet Customers, Employees Say (Update)

Just after we posted a story about my T-Mobile home World-wide-web assistance dying with consumer support not able to repair the issue, I obtained a ton of messages from readers with very similar encounters. 3 T-Mobile personnel (two previous and just one present-day) who dealt with / manage dwelling Web guidance phone calls also reached out, proclaiming that the firm uses canned excuses like “we’re upgrading the tower” in buy to get prospects off the mobile phone and pad their stats. 

Update (9/2/2022): This short article has been up-to-date to reflect new, corroborating info from two new anonymous resources: a person present-day and one particular extra previous T-Mobile Dwelling Net worker. Both reached out to us after first publication.