HP Outrages Printer Users With Firmware Update Suddenly Bricking Third-Party Ink

An nameless reader estimates a report from Ars Technica: HP customers are exhibiting irritation on the internet as the vendor proceeds to use firmware updates to discourage or, as users report, outright block the use of non-HP-manufacturer ink cartridges in HP printers. HP has now confronted class-action lawsuits and lousy publicity from “dynamic security,” but that has not stopped the firm from expanding the observe. Dynamic security is a attribute utilised by HP printers to authenticate ink cartridges and protect against use of cartridges that usually are not HP-accredited. As the firm describes: “Dynamic security relies on the printer’s potential to connect with the protection chips or digital circuitry on the cartridges. HP employs dynamic stability actions to defend the high quality of our shopper knowledge, retain the integrity of our printing units, and shield our intellectual home. Dynamic security geared up printers are supposed to perform only with cartridges that have new or reused HP chips or electronic circuitry. The printers use the dynamic safety actions to block cartridges working with non-HP chips or modified or non-HP electronic circuitry. Reused, remanufactured, and refilled cartridges that reuse the HP chip or electronic circuitry are unaffected by dynamic stability.”

HP is set on continuing to use DRM to discourage its printer buyers from paying ink and toner dollars outside the house of the HP loved ones. “HP have up-to-date their printers to outright ban ‘non-HP’ ink! They no lengthier displays the ‘can’t guarantee quality’ information, but as a substitute cancels your print entirely right until you inset a HP ink cartridge,” Reddit user grhhull posted Tuesday. “Immediately after speaking to HP, they advised ‘this is due to the latest ‘update’ of all printers.'” It is unclear when HP issued updates for which model printers, but there are alleged consumer issues on-line stemming from late final yr, demonstrating plenty of buyers astonished their printer no extended worked with non-HP ink cartridges following an update. Some pointed to third-bash brands they had relied on for yrs.

HP neighborhood aid threads contain complaints about the OfficeJet 7740 and OfficeJet Pro 6970. HP lists the two printers, as nicely as other folks, as ready to circumnavigate dynamic safety under distinct ailments. On the other hand, HP’s help site states this only applies to types produced prior to December 1, 2016. For extra illustrations, there are reviews on HP’s aid community suggesting that HP’s OfficeJet 6978 and 6968 have been lately afflicted. The two printers are discontinued, but HP’s products pages make it apparent that the fickle nature of dynamic protection means that third-social gathering ink could end doing work at any time. And HP’s dynamic security site also leaves the doorway open up for the sudden bricking of working ink: “Firmware updates shipped periodically in excess of the online will sustain the performance of the dynamic protection steps,” the web site reads. “Updates can make improvements to, increase, or prolong the printer’s features and functions, guard in opposition to protection threats, and provide other needs, but these updates can also block cartridges applying a non-HP chip or modified or non-HP circuitry from functioning in the printer, such as cartridges that perform today.”